Shipping Policy

1.1 General Shipping Coverage & Service Overview
This international e-commerce platform delivers comprehensive and standardized global shipping solutions tailored for cross-border personal care product transactions, covering nearly all mainstream commercial regions across the world, including the entire North American territory, European Union member states, Western European countries, Southeast Asian regions, Australian regions, and major South American and African commercial areas. We implement a permanent zero-threshold global free shipping policy for all valid orders placed on the platform, with no minimum spending requirements, no hidden handling fees, no remote area surcharges, and no additional logistics service charges of any kind. Our platform has established long-term strategic cooperative partnerships with top-tier global cross-border logistics enterprises, international freight forwarding companies, and professional last-mile distribution service providers, building a multi-dimensional, stable, and efficient global logistics distribution network that covers overseas warehousing, cross-border transportation, customs declaration, regional transit, and terminal door-to-door delivery. Every parcel shipped from our platform enjoys full-process trackable logistics services, allowing customers to monitor every transportation node in real time. The standardized global logistics system effectively avoids common cross-border logistics risks such as parcel detention, transit loss, mechanical damage, and long-term delivery delays, ensuring consistent, reliable, and high-quality shipping services for all global customers regardless of their residential location, order amount, or purchase frequency. All shipping operations strictly comply with international aviation transportation regulations, global cross-border trade conventions, and local import and export management rules of various countries, ensuring fully compliant and legal cross-border delivery of all personal care products.
1.2 Order Processing, Packaging & Dispatch Standards
All orders that complete successful payment verification and pass platform security risk assessment will be automatically included in the standardized warehouse processing queue, with a unified order processing priority mechanism based on payment completion time. Our professional warehouse operation team strictly follows standardized warehouse management operating procedures to conduct systematic order processing work, including commodity sorting, specification verification, quality re-inspection, customized packaging, warehousing registration, and outbound docking. The entire order processing and outbound dispatch cycle is controlled within 1 to 3 business days under conventional operating conditions. During large-scale global shopping festivals, seasonal consumption peaks, and international logistics resource tension cycles, a small number of orders may experience slight processing delays due to surging order volume and resource scheduling adjustments, but the platform will never arbitrarily suspend order processing or delay outbound delivery without reasonable cause. For personal care products such as deodorant sticks, cream tubes, and spray products, we adopt exclusive customized professional packaging solutions, using high-density moisture-proof film, pressure-resistant cartons, shockproof foam fillers, and leak-proof sealing materials to conduct multi-layer protective packaging. This professional packaging mode can effectively solve common problems in long-distance international transportation, including liquid leakage, product extrusion deformation, packaging rupture, and dust pollution, ensuring that all products are delivered to customers with intact appearance and complete performance. After completing outbound delivery, the warehouse team will synchronize logistics order numbers and parcel information to the platform system in real time, realizing automatic logistics update and intelligent order status synchronization.
1.3 Global Delivery Timeframe & Customs Clearance Rules
The standard delivery cycle for all global cross-border orders ranges from 6 to 12 business days, counting from the date of successful outbound dispatch from the warehouse to the completion of terminal delivery and customer signing. The actual arrival time of individual parcels may be slightly affected by objective and uncontrollable factors in cross-border logistics, including international customs clearance inspection speed, regional logistics resource allocation efficiency, remote area terminal distribution pressure, seasonal weather changes, and international trade policy adjustment cycles. All cross-border customs declaration and clearance procedures are independently completed by our authorized professional logistics cooperative institutions, which strictly follow global customs declaration standards and commodity classification rules to conduct standardized declaration operations for personal care products. All customs clearance fees, tariff costs, and inspection service fees generated during cross-border transportation are fully borne by the platform, and customers do not need to pay any additional fees or handle any complicated customs clearance procedures by themselves. The platform maintains real-time docking with logistics service providers to synchronize the whole-process logistics trajectory, including warehouse outbound, international transit, customs clearance entry and exit, regional transshipment, and terminal delivery. Customers can check the latest logistics status of their orders through the platform’s order query system at any time, realizing transparent and visible whole-process logistics supervision. For parcels encountering routine customs inspection and temporary detention, the platform will actively coordinate with logistics and customs departments to assist in completing inspection and release work to shorten detention time.
1.4 Logistics Abnormality Handling & After-sales Guarantee Mechanism
We have established a complete and standardized logistics abnormality handling system to respond to various unexpected problems in cross-border transportation in a timely and effective manner. Common logistics abnormal scenarios covered by the system include parcel delivery delay beyond the standard cycle, logistics trajectory stagnation, parcel loss in transit, product damage and liquid leakage during transportation, wrong delivery of regional parcels, and failed terminal delivery. Once customers submit valid abnormality feedback and provide corresponding order information and material proof, our professional after-sales service team will immediately initiate a logistics investigation procedure, verify the parcel transportation status and abnormal causes through docking with logistics providers, and formulate targeted and reasonable solutions for different abnormal situations. The platform provides three core solutions for logistics abnormalities: free official reshipment of complete products, full unconditional refund of order amount, and exclusive one-on-one logistics follow-up and problem mediation services. All additional costs incurred by logistics abnormalities, including reshipment packaging fees, secondary international transportation fees, and problem handling service fees, are fully undertaken by the platform, and customers will never bear any economic losses or additional expenses due to cross-border logistics risks. All abnormal processing cases will establish independent electronic files, record the whole processing process, track the problem solving progress in real time, and ensure that every customer’s legitimate rights and interests are fully protected until the problem is completely closed and resolved.
1.5 Shipping Restrictions, User Responsibilities & Special Instructions
All shipping services of the platform strictly abide by global international aviation safety transportation conventions, international commodity transportation prohibition regulations, and local commodity access management rules of various countries. For individual personal care products that involve international transportation restrictions and special supervision, the platform will conduct pre-transport risk assessment in advance, actively inform customers of transportation restrictions and possible delivery risks, and provide customers with alternative product selection suggestions to avoid invalid orders and failed delivery. Customers must ensure that the recipient’s name, detailed delivery address, postal code, and contact phone number filled in during order placement are true, accurate, complete, and compliant with local delivery requirements. Delivery failures, parcel return, and logistics delays caused by incorrect address filling, incomplete information, long-term unclaimed parcels, and invalid contact information due to personal user reasons shall be borne by the user independently. The platform can provide paid secondary delivery service according to user needs, and the specific service rules shall be implemented in accordance with the standard logistics industry specifications. In addition, the platform reserves the right to intercept and cancel individual orders that violate international transportation rules and cross-border trade regulations, so as to maintain the standardized and compliant operation of the global logistics system. All shipping service rules are formulated based on universal cross-border e-commerce logistics norms, ensuring fairness, standardization, and rationality for all global users.